DELIVERIES WITHIN AUSTRALIA
|EXPRESS*||Australia Post||$15||Next Day * Available To Order Received Prior To 12pm Melbourne Australia Only.
* Express Post option is not available for now during the evolving COVID-19 pandemic.
|STANDARD (Orders over $150)||Australia Post||*FREE||3 - 5 Business Days *
* FREE Postage is not available for now during the evolving COVID-19 pandemic.
|STANDARD (Orders under $150)||Australia Post||$10||3 - 5 Business Days *|
|Please note: Hat orders do not qualify for the express service. Please select the Standard Service.
No orders will be dispatched during Victorian Public Holidays.
* The above time frames from Australia Post / StarTrack are a GUIDE ONLY. Rural and N.T deliveries may take longer.
* StarTrack Express does not guarantee next day delivery
* StarTrack Express delivery estimate for Metro to Metro is 1-2 days
* StarTrack Express delivery estimate to non-Metro is 2-4 days
Due to the current government restrictions in Victoria, our courier network is experiencing a high volume of parcels which may cause some delays in shipping times.
Orders may also experience longer than usual processing times, however we are endeavoring to fulfill your orders as quickly as possible.
HOLIDAY PERIOD 23/12/2021 - 03/02/2021
*** Due to our holiday period closure any orders placed after 10am from Thursday 23rd of December will not be processed until Tuesday 4th of January 2022. ***
If you have any questions, please contact our customer service team on +61 3 8872 7272 or email Enquiries@tcbac.com
IF YOUR ADDRESS IS UNATTENDED AT THE TIME OF DELIVERY
AUTHORITY TO LEAVE (ATL)
* Australia Post - Authority To Leave (ATL), is optional at checkout
If you have not provided Authority To Leave (ATL), your parcel will be transferred to the nearest post office for collection within 7 business days before being returned to sender
* StarTrack - All Express deliveries sent by StarTrack require Authority To Leave (ATL)
By selecting express you are authorising for your parcel to be delivered and left at your nominated shipping address, without requiring you to sign for the parcel. Please note we will not be held responsible for any parcels that are lost or stolen as a result of selecting authority to leave.
However if it is determined that it is not safe to leave the goods or delivery is effected for any other reason, your parcel will be returned to us and customer service will contact you regarding your order.
While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times especially in rural areas. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.
DELIVERIES OUTSIDE AUSTRALIA
Click the link https://auspost.com.au/parcels-mail/calculate-postage-delivery-times to find the delivery estimate.
Your order will be charge in Australian (AUD).
Depending on the value of your order and the import regulations of the destination country, international orders may be subject to local customs charges.
Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination.
For more information about your country's custom policies, please contact your local customs office.