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Exchange Policy

Exchange Policy

All products can be exchanged or returned within 30 days of purchase. Products must be returned in original condition, with tags intact. First exchange is free (send back to the address below and we will send out the exchange freight free.)

Returns & Exchanges

Please include the following:

A copy of your invoice number with returned items listed
A description of new size or colour required in exchange
Affix appropriate postage to return your parcel with comprehensive tracking
Return by mail to the Thomas Cook Returns address below

Thomas Cook Boot & Clothing Co
Mail Order Returns
Attention: David
PO Box 369
Nunawading Vic 3131

Alternatively, email: AthertonD@tcbac.com
Or phone (03) 8872 7217

Your refund can only be issued back to the original method of payment, whether that be via Credit Card, AfterPay or PayPal. Refunds cannot be transferred onto any other card/ bank account. For further information on how your AfterPay refund works, please click here: https://help.afterpay.com/hc/en-au/sections/203372906-Returns-Refunds

If you exchange or refund your first order which has the 10% applied the 10% cannot be credited or carried onto your next order – it is strictly for one time use.

The only time your 10% discount can be transferred over is if you exchange size in the exact style with the same style code

Faulty Products

Follow the guidelines as for 'Returns & Exchanges' but please include a note explaining the fault and advising if you would like a replacement or a credit

Thomas Cook Boot & Clothing Co
Mail Order Returns
Attention: David
PO Box 369
Nunawading Vic 3131

Alternatively, email: AthertonD@tcbac.com
Or phone (03) 8872 7217

10% OFF SIGN UP Voucher Terms & Conditions

No minimum spend
Valid for 1 month from date of issue
One use per customer
Online only, this promotion is not valid in store
Not applicable to wholesale customers
This 10% discount cannot be applied, credited or refunded to any order PRIOR TO RECEIVING THE EMAIL
Please enjoy your discount on your next purchase if not redeemed already. If you exchange or refund your discounted order, the 10% cannot be refunded, credited or carried onto your next order – it is strictly for one time use only
The only time your 10% discount can be transferred over is if you exchange size in the exact style with the same style code

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Privacy Policy

We recognise the trust you are placing in us through your online shopping on this site. Thomas Cook Boot & Clothing Co. does everything it can to maintain that trust and to ensure your privacy is protected at all costs. Under law, your rights to privacy are also protected. The National Privacy Principles, the Privacy Act and general law place strict requirements on us to treat certain information collected as confidential.

At Thomas Cook we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us please let us know by clicking on the unsubscribe link at the bottom of any of our communications.

www.thomascook.com.au does not share your personal information with other companies.

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